The Daily Telegraph has obtained internal documents that have revealed that the Commonwealth Bank has increased performance targets by 10 per cent, while Australians are still trying to recover from the global financial crisis and facing a massive rise in interest rates.
As an incentive staff will now get a bonus point if they increase the limit on someone's credit card.
Customer service staff now needs to secure 49 points each week - up from 44.5 last year - with each sale being worth a different number of points.
For the first time ever the bank now even gives a bonus point if they increase the limit on an existing credit card.
Meanwhile the incentive for a youthsaver account has dropped from three to one bonus point.
Staff are not happy about this and are now taking the bank to the Australian Industrial Commission stating that they cannot be expected to meet the same targets in different regions and don't want to push excessive debt in poorer areas.
Commonwealth Bank have verified that they have readjusted the way they calculate the bonus points but have denied that it would be more debt pushed onto consumers.
A spokesman for the bank stated that this change does not mean that there will be an increase in the amount of referrals or sales expected of staff.
He further added that the bank would continue to set fair reasonable targets for staff, and would continue to communicate individually with them if they have specific concerns regarding individual circumstances.
Latest figures show 12.6 million credit cards in Australia, with a total of $916 million owed on them.