We understand come claim time that it is daunting to deal with insurance companies directly and compiling the necessary paperwork to receive your entitlements might also be difficult. This is especially true in the case of life insurance when your family will be the ones organising the benefit under difficult circumstances.
At Rate Detective, we aim to make the process easier by offering a free claims assistance process. We will work directly with the insurance company and you to compile the necessary information in order for them to pay out promptly.
Due to the size of our business, we have considerable experience in dealing with insurance companies and have a dedicated person within each company who we have built a relationship with when dealing with claims. We have found in a number of cases we can expedite payment.
Just recently we had a client that took out income protection insurance and fell off a motorbike and broke their arm. The client contacted our office and we arranged claim forms within 24 hours and after liaising, and following up, with the insurer we ensured a payment within 21 days of the accident for 6 weeks' pay. The client returned to work fully recovered.
A client went on holiday with his family, and went into the water with his kids for a swim. The client suffered a heart attack while swimming and died instantly. The client's wife contacted us soon after. Three days after lodging the claim to assist with funeral expenses the beneficiaries received $25,000. The client's beneficiaries received the remaining life insurance lump sum of over $200,000 within four weeks of the client's death.9
In both of these examples, Rate Detective worked closely with our clients and the insurance companies to ensure prompt payment.